Refund policy

Eligibility for Returns
If you're not satisfied with your purchase, we offer returns and exchanges within 7 days of receipt. The item must be:

• Unused, in its original packaging, with tags attached
• Accompanied by a receipt or proof of purchase

Non-Returnable Items
Certain items cannot be returned, including:

• Sale items
• Custom or personalized products
• Perishable goods

How to Return
To initiate a return, please contact our customer service at [alsiraatofficial@gmail.com/03130108250] with your order number. Once your return is approved, we will provide instructions on how to ship the item back.

Refunds
Refunds will be processed once we receive and inspect the returned item. You will be notified by email once your refund is approved or denied. Approved refunds will be credited to your original payment method within 7-10 business days.

Exchange Policy
If you wish to exchange an item for a different size or color, please initiate the exchange process by contacting customer service within 14 days of receiving your order.