Return Policy
Last updated: December 8, 2026
This Return Policy describes how Al-Siraat (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from al-siraat.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Return Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Return Policy.
Please read this Return Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Return Policy. If you do not agree to this Return Policy, please do not use or access any of the Services.
Processing Time
Orders are processed within 2-4 business days. Orders placed on weekends or public holidays will be processed the next business day.
Eligibility for Returns
If you're not satisfied with your purchase, we offer returns and exchanges within 7 days of receipt. The item must be:
- Unused, in its original packaging, with tags attached
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
Certain items cannot be returned, including:
- Sale items
- Custom or personalized products
- Perishable goods
How to Return
To initiate a return, please contact our customer service at [alsiraatofficial@gmail.com/03130108250] with your order number. Once your return is approved, we will provide instructions on how to ship the item back.
Refunds
Refunds will be processed once we receive and inspect the returned item. You will be notified by email once your refund is approved or denied. Approved refunds will be credited to your original payment method within 7-10 business days.
Exchange Policy
If you wish to exchange an item for a different size or color, please initiate the exchange process by contacting customer service within 14 days of receiving your order.
